Racket Warranty Information

We receive a very small number of returns under warranty. These are dealt with as quickly as possible. Please note the following conditions regarding warranty returns:

Any items which are returned outside of the guidelines for a warranty claim will be returned to you with a rejection letter. While we work closely with the manufacturers we can only replace items which are genuinely faulty under warranty.

The 'life' of any racket heavily depends on your playing standard and style. All manufacturers reserve the right to accept, under warranty, only those rackets considered damaged arising from normal conditions of play for a period of one year from date of purchase. Any frame found to be faulty within the warranty period should be replaced under warranty. This policy does not apply to any defect caused by negligence, abuse or misuse of the product. In addition, none of the manufacturers offer any form of warranty in relation to string breakage or wear as items such as grips and strings are 'consumable' and cannot be returned as faulty. Here are the manufacturers' guidelines for racket returns:

Instances where rackets will be replaced

Frame crack without excessive wear

Diagonal frame cracking, in any area of the frame that has little or no associated visible wear associated is generally a result of a manufacturing defect. Frame cracking with no visible wear is covered under the Warranty Policy.

RESULT: Damaged Racket will be replaced.

Racket handle or shaft damage

All racket handles (excluding grip wear) or shaft breakages that have no impact evidence or excessive wear associated to them are generally considered to result from manufacturing defects. Racket handle and shaft breakages are covered under the warranty.

RESULT: Damaged Racket will be replaced.

String pull-through

A collapse of the racket head between string holes - as a result of the string ‘pulling through’ the frame – are generally the result of a manufacturing defect. String pull-through is covered under warranty.

RESULT: Damaged Racket will be replaced.

Instances where rackets will NOT be replaced

Impact damage

Cracks or fractures on any part of the frame that are accompanied by dents, scratches or flat spots will be considered as caused by a strong impact on the ground or a sharp corner and are therefore deemed as a result of racket abuse. Racket abuse is not covered by warranty.

RESULT: Damaged Racket will not be replaced.

Excessive wear

In general terms, breakages resulting from manufacturing defects occur within the early period of racket use. Breakages resulting after longer term use and characterised by excessive wearing of the paint or frame are considered as normal use with regard to the ‘life’ of the racket. Bumper and grommet strips are made of high quality Nylon materials and are subject to wear. These can be replaced by local specialist dealers and are not covered by warranty. Excessive wear is not covered by warranty.

RESULT: Damaged Racket will not be replaced.

String/grommet breakage

The brands do not offer any form of warranty on string wear or breakage or snapped grommets.

RESULT: Damaged rackets will not be replaced.

Multiple cracks

In general terms, manufacturing defects result in a single frame crack or fracture. Multiple frame cracks are almost always the result of racket misuse and abuse. Multiple frame cracks are not covered by warranty.

RESULT: Damaged Racket will not be replaced.

Improper Stringing

Damage caused to the racquet frame resulting from improper re-stringing or improper mounting of the racquet in the machine or damaged caused by the clamps slipping during the stringing process are all characterised by frame cracking, paint chipping or paint scratching on the inside of the racket hoop. The brands recommend that rackets are always strung by certified stringing professionals at specialised dealers. Improper stringing is not covered by warranty.

RESULT: Damaged Racket will not be replaced.

Racket Butt Cap

The racket butt cap is generally stapled to the racquet handle. On occasions, butt caps can become lose or detached. This issue can be easily and quickly repaired by removing the grip and either stapling or gluing the butt cap on to the handle. Loose racket butt caps are not covered by warranty.

RESULT: Damaged rackets will not be replaced.

This policy does not affect your statutory rights.