Delivery Information (UK Orders)

The table below summarises our UK delivery options for most items.

For large items which require special delivery, refer to our Court Equipment and Games Tables Delivery Terms.

For delivery outside of the UK, refer to our International Orders page.

Delivery Option Delivery Time Delivery Cost
UK Standard 2 to 5 working days FREE on orders above 50.
2.99 on orders below 50.
UK Next Day (not weekends) By 10:00 pm on the next working day FREE on tennis, badminton & squash rackets above 60.
FREE on shoes above 55.
FREE on clothing above 50.
FREE on other selected items.
5 per order on all other items.
UK Pre 10:30 am (not weekends) Between 6:00 am and 10:30 am on the next working day 12 per order
UK Pre 12 pm (not weekends) Between 6:00 am and 12:00 pm on the next working day 10 per order
UK Saturday / Sunday Between 6:00 am and 10:00 pm on your chosen day 10 per order
UK Saturday Pre 12 pm Between 6:00 am and 12:00 pm on the next Saturday 12 per order
UK Saturday Pre 10:30 am Between 6:00 am and 10:30 am on the next Saturday 15 per order
UK Sunday Pre 12:00 pm Between 6:00 am and 12:00 pm on the next Sunday 12 per order
  • A working day is Monday to Friday, excluding bank holidays.
  • All orders are dispatched on working days only, orders placed on non-working days are not processed until the next working day.
  • Orders will not be dispatched or delivered on bank holidays. In these cases, orders will be dispatched on the next working day.
  • Delivery times are subject to ordering before our cut-off time of 4 pm.
  • All delivery options require a signature of receipt.
  • In the unfortunate event of the courier not delivering the parcel in the time frames mentioned above, we will refund your delivery charge. Tennisnuts cannot be held liable for any further costs incurred as a result of late or non delivery of parcels.
  • Excludes Channel Islands, Scottish Highlands and Islands, Isles of Scilly, Northern Ireland, and Isle of Man. See table below for delivery to these regions.

Geographical Exclusions

There are some geographical exclusions to the Delivery services mentioned above:

Delivery Option Delivery Time Delivery Cost
Standard 2 to 5 working days FREE on orders above 100.
8 on orders below 100.
Next Day (not weekends) By 10:00 pm on the next working day 10 on orders up to 2kg.
26 on orders from 2kg to 10kg.
Then extra 1.35 per kg over 10kg.
Pre 12 pm (not weekends) Between 6:00 am and 12:00 pm on the next working day 67.75 on orders up to 5kg.
Then extra 1.70 per kg over 5kg.
Delivery Option Delivery Time Delivery Cost
Standard 2 to 5 working days FREE on orders above 100.
8 on orders below 100.
Next Day (not weekends) By 10:00 pm on the next working day 5 on orders up to 2kg.
Saturday Pre 1:00 pm Between 6:00 am and 1:00 pm 12 on orders up to 2kg
Delivery Option Delivery Time Delivery Cost
Standard 2 to 5 working days FREE on orders above 100.
4 on orders below 100.
Next Day (not weekends) By 10:00 pm on the next working day 5 on orders up to 2kg.
Saturday Pre 1:00 pm Between 6:00 am and 1:00 pm 12 on orders up to 2kg
Saturday Pre 9:00 am Between 6:00 am and 9:00 am 20 on orders up to 2kg
Delivery Option Delivery Time Delivery Cost
Standard 2 to 5 working days FREE on orders above 100.
8 on orders below 100.
Next Day (not weekends) By 10:00 pm on the next working day 5 on orders up to 2kg.
Saturday Pre 1:00 pm Between 6:00 am and 1:00 pm 12 on orders up to 2kg
Saturday Pre 9:00 am Between 6:00 am and 9:00 am 20 on orders up to 2kg
Delivery Option Delivery Time Delivery Cost
Standard 2 to 5 working days FREE on orders above 100.
4 on orders below 100.
Next Day (not weekends) By 10:00 pm on the next working day 5 on orders up to 2kg.
26 on orders from 2kg to 10kg.
Then 1.35 per kg over 10kg.
Saturday Pre 1:00 pm Between 6:00 am and 1:00 pm 12 on orders up to 2kg
Saturday Pre 9:00 am Between 6:00 am and 9:00 am 20 on orders up to 2kg.
Price available on request for orders above 2kg.

Please note we are unable to send any orders weighing over 2kg to BFPO addresses.

Delivery Option Delivery Time Delivery Cost
Standard 2 to 5 working days FREE on orders above 100.
2.99 on orders below 100.
Special Delivery 1 to 2 working days 12 per order

UK Saturday/Sunday Delivery

  • You can specify during the checkout process whether you would like delivery on Saturday or on Sunday.
  • All orders for Saturday/Sunday Delivery must be placed before 4 pm on Friday.
  • Orders placed after 4pm on Friday will be delivered on THE FOLLOWING Saturday/Sunday.
  • Any orders received on Monday to Thursday for Saturday/Sunday delivery will be held and dispatched on Friday for delivery on Saturday/Sunday.

Royal Mail and Parcelforce Terms and Conditions:

  • Parcel Force do not deliver to UK PO Boxes.
  • The customer acknowledges and agrees that Parcelforce Worldwide may at its discretion
    • (i) attempt to deliver the consignment to a neighbouring address within a reasonable distance of the delivery address; or
    • (ii) leave it for collection at a Post Office branch selected by Parcelforce Worldwide.
  • If Parcelforce Worldwide is able to deliver the consignment to a neighbouring address or leaves it for collection at a Post Office branch, then a customer contact card shall be left at the specified address; and
  • The customer agrees that delivery to such neighbouring address shall constitute delivery to the address specified as the delivery address in the dispatch documentation or on the parcel.
  • Please click here to view Royal Mail service alerts for the UK which might be affecting your delivery.

DPD Terms and Conditions:

  • DPD do not deliver to UK PO Boxes or BFPO (British Forces Post Office) addresses.
  • DPD will send you an Email/SMS message (if correct details are provided) with options to track your parcel or edit the shipment's address. You may also choose to change the delivery location to a nearby DPD Pickup Shop from where you can collect your order at your convenience. Any changes made using this service are beyond the control of tennisnuts.
  • If you choose to change the delivery address or request the parcel to be left in a "SafePlace", you assume all responsibility should any loss or damage occur.
  • Please click here to view DPD service alerts for the UK which might be affecting your delivery.

Missing Deliveries

All orders require a signature of receipt to ensure your parcels do not go missing in transit. If however you have not received your parcel yet the tracking is showing as signed for, please complete and send us this form for us to investigate. These forms will be processed with urgency. Until we complete the investigation we will not be able to send out a replacement or issue a refund.

Damaged or Incomplete Goods Received

On receipt of your order, if items are missing or damaged, kindly notify us within 14 days and we will help to resolve any queries. Unfortunately any discrepancies cannot be investigated after the 14 day period.