Returns & Refunds

As a responsible UK company we have temporarily suspended fulfilment of all orders and asked our staff to stay at home for safety.

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Update: 30th March 2020

We hope that you are well and keeping safe throughout this difficult time. On the 23rd March, we took the sensible decision to suspend our retail and online operations.

As our goods are not of an 'essential' nature, we are following the firm and repeated advice from the government to protect our NHS, while also ensuring that we do not put our employees at risk unnecessarily, at a time when GOVERNMENT AND NHS ADVICE IS TO STAY AT HOME.

We are continuously monitoring the situation and hope to reopen as soon as it is safe to do so, though there is currently no indication of when this may be. We will of course get back to serving you as soon as possible.

We will continue to provide updates as the circumstances change.

We thank you for your support and understanding in these uncertain times.

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Original message: 23/03/2020

As a responsible UK company we have temporarily suspended fulfilment of all orders and asked our staff to stay at home for safety.

All orders placed from end of business on 23/03/2020 will be fulfilled once we get the all clear from the Government.

As a family business we naturally pride ourselves in caring for our staff and customers, we feel that this is the appropriate action to limit the spread of the Coronavirus.

We have traded through tumultuous times before however, such is the seriousness of the threat that our country now faces, we feel there is no alternative than to temporarily close our store and fulfilment centre.

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Returns Policy

If you have changed your mind about a purchase, you may return the items in new and unused condition within 28 days of receiving the goods, to our Amersham address. The goods must be in their original condition, including all packaging, e.g. shoes to be returned inside the original shoe box. Used items will not be accepted under any circumstances. UK orders are eligible for a FREE returns label.

If products being returned came with free items as part of a promotion (e.g. free tennis balls), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.

Some items are excluded from this returns policy:

  1. Items which have been subject to customisation (e.g. custom restring or re-grip) cannot be returned unless there is a manufacturing fault with the original item.
  2. Consumable items such as strings cannot be returned as faulty as they can break quickly depending on usage.
  3. Sports bras, sports drinks bottles and headwear cannot be returned for hygienic reasons.
  4. Stringing machines where the free one hour training session has been redeemed and the machine has been used.
  5. Any games tables, ball machines or court equipment. Refer to our Court Equipment and Games Tables Delivery Terms.
  6. Tennis rackets which were purchased as demo. Refer to our Tennis Racket Demo Policy.

How To Return Your Items

Step 1

Print and complete a returns form here (pdf) to enclose with your items. The processing of your return will be delayed if this is not enclosed and fully completed.

Step 2

UK customers may print a free returns label using the link below and take the parcel to the Post Office to be returned to us. You must ensure that you take proof of posting from the Post Office. In the event that the parcel goes missing and no proof of postage was taken the customer is liable for the cost.

Print a free returns label (UK customers only): https://www.royalmail.com/track-my-return/create/2468

Returns sent using any other method are at the customers own cost and liability.

Non-UK customers can use the following address to return items (please email [email protected] before sending as we may be able to offer a cheaper return method):

AMT Sports Limited
Unit 1 Amersham Commercial Park,
Raans Road,
Amersham,
Buckinghamshire,
HP6 6FT

Personal callers may bring items to be returned or exchanged to the store. Please DO NOT SEND returns for orders placed on our website or over the phone to our store address.

It is your responsibility to ensure that the items are sent back using a safe and secure method. Tennisnuts advise that you send your returned items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then AMT Sports will not accept responsibility if the parcel is lost or damaged.

If you are sending back items to be exchanged, please state clearly the product code, name and size of the new item(s) you require.

Step 3

Once we have received your return, refunds (excluding postage) will be processed within 30 days of cancellation. We will only refund the postage back to you IF WE have made a mistake, e.g. sent out the incorrect size.

Faulty Items

It is important that you email [email protected] for any damaged/faulty goods immediately and we can arrange to have the faulty item returned back to us to avoid any further postal charges. We will then inspect the item and if required, return it to the manufacturer for inspection. If the item is deemed faulty under warranty we will replace your item. For more information regarding racket warranty, refer to our racket warranty page.

Unacceptable Returns

If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply, we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.

Missing Deliveries

All orders require a signature of receipt to ensure your parcels do not go missing in transit. If however you have not received your parcel yet the tracking is showing as signed for, please complete and send us this form within 14 days for us to investigate. These forms will be processed with urgency. Until we complete the investigation we will not be able to send out a replacement or issue a refund.