Returns & Refunds
Holiday 2022 Returns: Our returns policy has been extended to January 31st 2023 for any purchases made after November 1st 2022.
Returns Policy
If you have changed your mind about a purchase, you may return the items in new and unused condition within 28 days of receiving the goods, to our Amersham address. The goods must be in their original condition, including all packaging, e.g. shoes to be returned inside the original shoe box. Used items will not be accepted under any circumstances. UK orders are eligible for a FREE returns label.
If products being returned came with free items as part of a promotion (e.g. free tennis balls), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.
Some items are excluded from this returns policy:
- Items which have been subject to customisation (e.g. custom restring or re-grip) cannot be returned unless there is a manufacturing fault with the original item.
- Consumable items such as strings cannot be returned as faulty as they can break quickly depending on usage.
- Sports bras, sports drinks bottles, face masks, and headwear cannot be returned for hygienic reasons.
- Stringing machines where the free one hour training session has been redeemed and the machine has been used.
- Any games tables, ball machines or court equipment. Refer to our Court Equipment and Games Tables Delivery Terms.
- Tennis rackets which were purchased as demo. Refer to our Tennis Racket Demo Policy.
How To Return Your Items
Step 1
Print and complete a returns form here (pdf) to enclose with your items. The processing of your return will be delayed if this is not enclosed and fully completed. If you do not have a printer please download the returns form and copy the contents onto your own paper and fill out.
If you are sending back items to be exchanged, please state clearly the product code, name and size of the new item(s) you require.
Step 2
UK customers may print a free returns label using the link below and take the parcel to any Royal Mail delivery office or Post Office to be returned to us. You must ensure that you ask for a receipt as proof of posting. In the event that the parcel goes missing and no proof of postage was taken the customer is liable for the cost.
Print a free returns label (UK customers only): https://www.royalmail.com/track-my-return/create/2468
If you don't have access to a printer the label will be emailed to you via a captcha code which can be scanned at Royal Mail delivery offices only (not Post Offices)
Returns sent using any other method are at the customers own cost and liability.
Step 1
Print and complete a returns form here (pdf) to enclose with your items. The processing of your return will be delayed if this is not enclosed and fully completed. If you do not have a printer please download the returns form and copy the contents onto your own paper and fill out.
Step 2
Non-UK customers can use the following address to return items (please email [email protected] before sending as we may be able to offer a cheaper return method):
AMT Sports Limited
Unit 1 Amersham Commercial Park,
Raans Road,
Amersham,
Buckinghamshire,
HP6 6FT
Personal callers may bring items to be returned or exchanged to the store. Please DO NOT SEND returns for orders placed on our website or over the phone to our store address.
It is your responsibility to ensure that the items are sent back using a safe and secure method. Tennisnuts advise that you send your returned items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then Tennisnuts will not accept responsibility if the parcel is lost or damaged.
If you are sending back items to be exchanged, please state clearly the product code, name and size of the new item(s) you require.
Once we have received your return, refunds will be processed within 30 days of cancellation.
Faulty Items
If you have received a faulty item or your item has developed a fault within the warranty period, please email images of the item (including: an image of the fault, a full image of the product and a close-up image of the item's tag/label) to [email protected] and we will inspect the fault and decide if we need to get the item returned or not. We work closely with the manufacturers to inspect the faults and if an item needs to be returned to them for further inspection we will advise you of this and provide a free returns label. If the item is deemed faulty under warranty we will replace your item. For more information regarding racket warranty, refer to our racket warranty page.
Unacceptable Returns
If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply, we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.
Missing Deliveries
All orders require a signature of receipt to ensure your parcels do not go missing in transit. If however you have not received your parcel yet the tracking is showing as signed for, please complete and send us this form within 14 days for us to investigate. These forms will be processed with urgency. Until we complete the investigation we will not be able to send out a replacement or issue a refund.