International Orders
As a responsible UK company we have temporarily suspended fulfilment of all orders and asked our staff to stay at home for safety.
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Update: 30th March 2020
We hope that you are well and keeping safe throughout this difficult time. On the 23rd March, we took the sensible decision to suspend our retail and online operations.
As our goods are not of an 'essential' nature, we are following the firm and repeated advice from the government to protect our NHS, while also ensuring that we do not put our employees at risk unnecessarily, at a time when GOVERNMENT AND NHS ADVICE IS TO STAY AT HOME.
We are continuously monitoring the situation and hope to reopen as soon as it is safe to do so, though there is currently no indication of when this may be. We will of course get back to serving you as soon as possible.
We will continue to provide updates as the circumstances change.
We thank you for your support and understanding in these uncertain times.
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Original message: 23/03/2020
As a responsible UK company we have temporarily suspended fulfilment of all orders and asked our staff to stay at home for safety.
All orders placed from end of business on 23/03/2020 will be fulfilled once we get the all clear from the Government.
As a family business we naturally pride ourselves in caring for our staff and customers, we feel that this is the appropriate action to limit the spread of the Coronavirus.
We have traded through tumultuous times before however, such is the seriousness of the threat that our country now faces, we feel there is no alternative than to temporarily close our store and fulfilment centre.
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Ordering
- Please ensure you choose the correct option for delivery to speed up the processing of your order.
- To comply with our trading terms with brands including Asics, HEAD and Wilson, we are unable to ship selected products on our website outside the EU.
- Some table tennis tables/robots, tennis ball machines, football tables and tennis court equipment cannot be shipped internationally and require an extra delivery charge. Please email [email protected] to find out if your required item can be shipped to you before ordering.
- We carry a huge product selection, but if an item is out of stock we will contact you giving you an estimated delivery time. We will give you the option to either cancel the item, or the order for a full refund. You can choose to either take a partial refund for the out of stock item, or accept late delivery.
Payment
- We cannot deliver goods to any address other than the billing address (where payment card / PayPal is registered to).
- Payment for overseas orders must be made online and cannot be taken over the phone or via email.
- Direct bank transfers are also possible, please email [email protected] for details.
- Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Delivery Information
- Delivery charges depend on the items purchased and the actual cost will be emailed to you after placing your order.
- Some overseas countries will require extra payment to customs and excise. You will need to pay these to your customs to release the goods to you. Tennisnuts cannot be held liable for any further costs incurred
- If your parcel is returned as undelivered or refused at the delivery address the delivery charge will not be refunded.
- All deliveries must be signed for.
- If you have not received your parcel yet the tracking is showing as signed for, please complete and send us this form for us to investigate. These forms will be processed with urgency. Until we complete the investigation we will not be able to send out a replacement or issue a refund.
- We will send a tracking number for all despatches. It is your duty to notify us (in writing or by email) within 14 days of non-receipt of goods that we have despatched.
- We must be notified within 3 working days if there is any discrepancy between the goods ordered and the goods received, or if any of the goods received were damaged in transit. Any problems cannot be resolved after this period.
- Please click here to view Royal Mail service alerts for your country which might be affecting your delivery.
- Please click here to view DPD service alerts for your country which might be affecting your delivery.