Customer Service

Whatever your enquiry, we're here to help. Looking for our catalogue? Get it here!

We've organised important information into the tabs below:
  • Parking available outside the store. Please remember to take a ticket from the ticket machine.

    We do not carry the entire range as shown online in-store. Please e-mail us in advance to check stock availability and reserve items, if you are making a special trip to the store.
    Closed on bank holidays
  • We are now THE major official reseller of Tennis, Badminton and Squash goods in the UK. You can check us out on all the major suppliers' websites. We deal with customers not just in the UK and Europe, but worldwide. We have thousands of regular customers who have stayed with us as we have developed from 1 store to the current premier specialist racket sports website. You can check out reviews about us from real customers on www.trustpilot.com

    You can also follow us on Facebook, Twitter or Instagram.

    A BRIEF HISTORY:

    We are tennisnuts.com (formerly A.M.T Sports), specialists in racket sports and stringing, trading for nearly 30 years.

    The company originally started in a small store in Northwood Hills followed by another in Southgate, before the mail order brochure (tennis, badminton and squash) was introduced in 1997. This therefore made us one of the pioneers of specialist Mail Ordering for sports. We were also one of the first companies to start a website, which was a natural progression from our mail order brochure. We are the original 'multi-channel' retailer, with a number of original store customers ordering on-line and vice versa, with a lot of our on-line customers popping into the store for a proper feel. Although the majority of our trade is now on the Internet, you can still phone us, or pop into the store. This works really well as all our staff in-store and on customer service lines are from a racket sports playing background. Please note that if you need something specific in store, then its best to check first the day before, as we can usually transfer goods on a daily basis. We are quite happy to have specific items ready for people to look at without any obligation to buy.

    WAREHOUSING AND FULFILMENT:

    • We have recently expanded our capacity, moving to a very modern facility in Amersham.
    • How many times do you read on websites 'The biggest in Europe'? Well, in our case, this is certainly true for the range of clothing, equipment and shoes that we offer. We certainly offer the largest ranges of Nike, Adidas, Yonex, Wilson and HEAD clothing for tennis, badminton and squash. We try not to 'cherry pick' by stocking just a few popular rackets, but try and provide a complete specialist service.
    • We charge the same prices in the shops and for mail order and the Internet. We also have hundreds of regular special offers and some of the lowest, most competitive prices in the U.K.
    • We aim to keep the website updated with all sizes that are in stock (or not), but at certain times of the year, there can be a time lag, in which case we will offer an alternative, or inform you of non availability and NOT charge your credit card.

    PLAYING PEDIGREE:

    The company was originally started by Ajay Thaker and Manish Thaker. Both are directors of the company (AMT SPORTS LTD) and have a fairly good playing and participating pedigree in Badminton, Tennis and Squash. Both played badminton for Middlesex juniors at the old Orion Hall in North London, followed by extensive careers in a number of clubs and leagues in the Middlesex area. The level for a number of years was Middlesex Division 1 plus a few good tournament results i.e. just below top county level. As the dodgy knees started kicking in tennis started taking priority over badminton at a number of clubs, mainly South Hampstead and Eastcote (at premier or intermediate level) and keeping fit with squash at the Herga Club.

    Ajay (based at Amersham) now plays badminton and tennis at the Riverside club in Northwood and Manish (based at Northwood) plays tennis at Hazelwood LTC & the Riverside Club in Northwood, and badminton with YLA in Bushey. All those years of accumulated knowledge and experience in this specialist business which now consists of a flagship store in Northwood Hills, a mail order brochure and of course, the website. We are one of the biggest specialist racket businesses in the UK.

    PERSONAL CALLERS can claim a 'tennisnuts.com' 5% DISCOUNT on marked prices on Clothing, Shoes and Rackets - just mention the site.

    KNOWLEDGABLE STAFF

    All staff are from a sporting or retail background, are extremely knowledgeable and helpful and are only too happy to give you any advice you may need. You can phone customer services (01494 373004) or the store (01923 827637) at any time to either check stock or get advice.

    We can advise on everything from 'power' rackets to 'control' rackets, racket flexes and stringing tensions.

    We have rackets to suit every playing style and budget.

    We try out ALL the rackets that we sell, so we can give first hand opinions of them.

    We also use the feedback from our 'associated coaches', who get their racket contracts through us.

    We have coaches on contracts with ALL the main racket suppliers.

    FULL STRINGING AND REGRIPPING SERVICE:

    We provide a full stringing service, using electronic machines to give exact tensions across a range of about 30 different types of strings.

    TOURNAMENT SUPPORT:

    We are involved in supporting a number of local tennis tournaments and junior events.

    We supply balls for these at special prices and prize vouchers etc.

    CLUB SUPPORT:

    We are involved in a number of discount schemes for various clubs.

  • UK DELIVERY CHARGES

    Standard Delivery Charges:

    • FREE delivery on all orders over £50 (UK Mainland only - See **Exceptions). Charge of £5 for all orders under £50. UK delivery will normally be within 2 to 4 working days from receipt of order.
    • **Exceptions 1: Channel Islands, the delivery charge is £10 for parcels over 1kg and £5 for parcels under 1kg (FREE delivery for orders over £100). Delivery will normally be within 2 to 4 working days from receipt of order.
    • **Exceptions 2: Scottish Highlands and Islands, Isles of Scilly and Northern Ireland the delivery charge is £7 for parcels over 1kg and £4 for parcels under 1 kg (FREE delivery for orders over £100). Delivery will normally be within 2 to 4 working days from receipt of order.
    • **Exceptions 3: Isle of Man, Isle of White, the delivery charge is £5 for Standard Delivery and £10 for Next Day delivery. Free delivery for orders over £100.

    UK Next Day Delivery:

    • £5 for any order.
    • Geographical exclusions apply, see Exceptions list above.

    Exceptions for UK Next Day Delivery

    • ALL NEXT DAY ORDERS MUST BE RECEIVED BEFORE 4pm FOR DELIVERY UP TO 6pm THE NEXT WORKING DAY.
    • Orders received on FRIDAY (even before 1pm) will be delivered on Monday except where Saturday/Sunday delivery is chosen in checkout process.
    • NEXT DAY DELIVERY will not be possible for custom strung rackets.
    • Delivery will not be possible on Bank Holidays (and orders placed on Bank holidays will be despatched on the following working day).
    • All deliveries require a signature of receipt.
    • In the unfortunate event of the courier delivering the parcel the following working day, we will refund your delivery charge for the timed service. Tennisnuts.com cannot be held liable for any further costs incurred.

    UK PRE 9AM (NOT WEEKENDS) DELIVERY OPTIONS

    • £15 for any order.
    • Geographical exclusions apply, see Exceptions list above.
    • In the unfortunate event of the courier delivering the parcel late (by more than 30 minutes), we will refund your delivery charge for the timed service. Tennisnuts.com cannot be held liable for any further costs incurred.

    Exceptions for UK PRE 9am Delivery

    • ALL PRE 9am ORDERS MUST BE RECEIVED BEFORE 4pm.
    • Orders made on FRIDAY (even before 1pm) will be delivered on MONDAY.
    • PRE 9am Delivery will not be possible for custom strung rackets.
    • Pre-9AM Delivery will not be possible on Weekends or Bank Holidays (and orders placed on Bank holidays will be despatched on the following working day).
    • All deliveries require a signature of receipt.

    UK PRE 10AM (NOT WEEKENDS) DELIVERY OPTIONS

    • £12 for any order.
    • Geographical exclusions apply, see Exceptions list above.
    • In the unfortunate event of the courier delivering the parcel late (by more than 30 minutes), we will refund your delivery charge for the timed service. Tennisnuts.com cannot be held liable for any further costs incurred.

    Exceptions for UK PRE 10am Delivery

    • ALL PRE 10AM ORDERS MUST BE RECEIVED BEFORE 4pm.
    • Orders made on FRIDAY (even before 1pm) will be delivered on MONDAY.
    • PRE 10AM Delivery will not be possible for custom strung rackets.
    • Pre-10am Delivery will not be possible on Weekends or Bank Holidays (and orders placed on Bank holidays will be despatched on the following working day).
    • All deliveries require a signature of receipt.

    UK PRE 12PM (NOT WEEKENDS) DELIVERY OPTIONS

    • £10 for any order.
    • Geographical exclusions apply, see Exceptions list above.
    • In the unfortunate event of the courier delivering the parcel late (by more than 30 minutes), we will refund your delivery charge for the timed service. Tennisnuts.com cannot be held liable for any further costs incurred.

    Exceptions for UK PRE 12PM DELIVERY

    • ALL PRE 12PM ORDERS MUST BE RECEIVED BEFORE 4pm.
    • Orders made on FRIDAY (even before 1pm) will be delivered on MONDAY.
    • PRE 12PM Delivery will not be possible for custom strung rackets.
    • PRE 12PM Delivery will not be possible on Weekends or Bank Holidays (and orders placed on Bank holidays will be despatched on the following working day).
    • All deliveries require a signature of receipt.

    SATURDAY / SUNDAY DELIVERY OPTIONS

    • £20 for all orders. (You can specify during checkout process whether you would like delivery on Saturday or Sunday)
    • Geographical exclusions apply, see Exceptions list above.
    • In the unfortunate event of the courier delivering the parcel the following working day, we will refund your delivery charge for the timed service. Tennisnuts.com cannot be held liable for any further costs incurred.

    Exceptions for UK SATURDAY / SUNDAY DELIVERIES

    • ALL SATURDAY/SUNDAY ORDERS MUST BE RECEIVED BEFORE 4pm ON FRIDAY.
    • Saturday/Sunday deliveries are between 9am and 6pm.
    • Orders made after 4pm on Friday will be delivered THE FOLLOWING Saturday/Sunday.
    • Saturday/Sunday Delivery will not be possible for custom strung rackets.
    • Any orders received on Mon-Thurs for Saturday/Sunday delivery will be held and dispatched on Friday for delivery Saturday/Sunday.
    • All deliveries require a signature of receipt.

    ROYAL MAIL AND PARCELFORCE Terms and Conditions:

    • 2. Delivery to a UK addresses. Parcel Force do not deliver to UK PO Boxes.
    • 2.8.1. the Customer acknowledges and agrees that Parcelforce Worldwide may at its discretion(i)attempt to deliver the Consignment to a neighbouring address within a reasonable distance of the delivery address; or (ii)leave it for collection at a Post Office® branch selected by Parcelforce Worldwide.
    • 2.8.2. If Parcelforce Worldwide is able to deliver the Consignment to a neighbouring address or leaves it for collection at a Post Office® branch, then a Customer Contact Card shall be left at the specified address; and
    • 2.8.3. the Customer agrees that delivery to such neighbouring address shall constitute delivery to the address specified as the delivery address in the despatch documentation or on the Parcel.

    PAYMENT FOR UK ORDERS

    1. EITHER buy securely 'on-line' with payment by credit, debit card or PayPal. Our site uses the latest encryption technology, allowing you to use your cards with confidence. We do not even see your details, we are just told whether the card is accepted or not.
    2. Or Ring the mail order hotline with your order (01494 373004). We have been dealing with phone orders for over 20 years.
    3. Or just VISIT our store at Northwood Hills and we will supply the goods at the same price as quoted on the site. PLUS you can get a 5% CLUB discount (excluding balls, shuttles and machines) in-store, just mention the website and ask for your 5%.

    We can set up your club discount if has not already been set up.

    Overseas Orders and Delivery Charges. (excludes table tennis tables, tennis ball machines and other court equipment)

    PAYMENT FOR OVERSEAS ORDERS

    • We cannot deliver goods to any address other than the billing address (where payment card / PayPal is registered to).
    • Payment for overseas orders must be made online and cannot be taken over the phone or via email.
    • Direct bank transfers are also possible, please email [email protected] for details.

    International Buyers Please Note:

    Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

    DELIVERY CHARGES FOR OVERSEAS ORDERS

    • Please ensure you choose the correct option for delivery to speed up the processing of your order.
    • "Under 2Kg" orders are for small items like clothing, grips, strings, 1 pair of shoes or similar.
    • Under 2Kg orders will be sent via Royal Mail in the UK. Please see www.postoffice.com for the company that will deliver in your country.
    • Any larger items (Any rackets, bags, 2+ pairs of shoes, tennis balls) will be classed as "Over 2Kg". This is due to the size of the box used and not the physical weight of the items.
    • Delivery charges for "Over 2Kg" depends on the items purchased and the actual cost will be emailed to you after placing your order.
    • Some overseas countries will require extra payment to customs and excise. You will need to pay these to your customs to release the goods to you.
    • Please note that to comply with our trading terms with Asics, Brooks and Saucony these shoes cannot be shipped outside the EU.
    • Some table tennis tables/robots, tennis ball machines, football tables and tennis court equipment cannot be shipped internationally and require an extra delivery charge. Please email [email protected] to find out if your required item can be shipped to you before ordering.

    EU BAND 1 Countries (BELGIUM, LUXEMBOURG, NETHERLANDS, DENMARK, FRANCE, GERMANY, MONACO, REP OF IRELAND)

    • (Standard Rate £7 over 2 Kg)
    • (Cheap Rate £4 under 2 Kg)
    • FREE Delivery for the FIRST parcel on orders over £100. Any further parcels will be £7 each. Standard rates will apply to additional parcels and our Customer Services team will email you for confirmation.

    All OTHER European (EU) and non-EU BAND 1 countries (Austria, Spain, Sweden, Gibraltar, Norway, Switzerland, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia and Slovenia)

    • Standard Rate £25 over 2 Kg (Actual cost may vary and will be advised by email)
    • Cheap Rate £10 under 2 Kg

    USA AND CANADA

    • Standard Rate £38 over 2 Kg (Actual cost may vary and will be advised by email)
    • Cheap Rate £15 under 2kg

    FAR EAST & JAPAN, AUSTRALIA & REST OF THE WORLD (INCL. SERBIA, BULGARIA, CYPRUS)

    • Standard Rate £50 over 2 Kg (Actual cost may vary and will be advised by email)
    • Cheap Rate £15 under 2kg

    PLEASE CHOOSE CORRECT OPTION ON CHECKOUT PAGE.
    NB..For overseas orders, we MAY have to ask for payment by sterling bankers draft or money transfer.
    We can ONLY deliver to the CREDIT CARD HOLDERS ADDRESS FOR THAT CARD.

    Goods out of stock or partly available: We carry huge stocks, but if an item is out of stock we will contact you giving you an estimate for delivery time. We will give you the option to either accept partial delivery normally, or to cancel the order for a full refund. You can choose to either take a partial refund for the out of stock item OR accept late delivery.

    It is your responsibility to ensure that the items are sent back using a safe and secure method. Refunds will be given within 30 days of cancellation. An exception to this policy is where training has been given for using stringing machines and these have been tried. We DO NOT accept responsibility for lost or damaged goods.

    NB If all the goods are returned, and no postage was charged by us originally, we reserve the right to charge the customer for the original postage.

    Acknowledgement of orders:
    We will acknowledge all orders by e-mail, or by post where an e-mail address is not available.

    Damaged or incomplete goods received:
    Incomplete orders or items missing from order on receipt of order OR goods damaged in transit - We MUST be notified within 3 working days of any discrepancy between goods received and any documentation. Any problems cannot be resolved after this period.

    ALL DELIVERIES MUST BE SIGNED FOR.
    Notification of Despatch and non-receipt of goods We will send a tracking number for all despatches. It is your duty to notify us (in writing or by email) within 14 days of non-receipt of goods that we have despatched

  • Please print a RETURNS FORM (PDF)

    RETURNS & REFUNDS POLICY / CANCELLATION RIGHTS

    Christmas Returns: Purchases made from Tuesday 1st November onwards can be returned up until Tuesday 31st January 2017 for refund or exchange.

    If you are not happy with the products received, within 28 days of receiving the goods, simply return the items AS NEW & UNUSED to our AMERSHAM address. The goods must be in their original condition, including all packaging, e.g. shoes to be returned inside the original shoe box. It is your responsibility to ensure that the items are sent back using a secure and traceable method. You must also take reasonable care of the goods. Any used items will not be accepted under any circumstances.

    EXCEPTIONS:

    1. Any items that have been subject to customisation (eg custom restring or regrip) cannot be returned, as the original characteristics of the item have been altered and cannot be accepted as a return, unless there is a manufacturing fault with the original item.

    2. Where training has been given for using stringing machines and the machine has been used and tried in the meantime. Also if all goods are returned, and no postage was charged by us originally, we reserve the right to charge the customer for the original postage.

    Refunds (excluding postage) will be given within 30 days of cancellation. We will only refund the postage back to you IF WE have made a mistake, e.g. sent out the incorrect size.

    Returning Faulty Items: Please ensure that you inform us of any damage to goods at the time of receiving them as soon as possible to avoid any delays in receiving a replacement or refund. It is the customers responsibility to send faulty items back using a safe and secure method.

    For large items we can arrange an uplift which we will charge at cost. (tennisnuts.com accept no responsibility for the postage back for faulty item.)

    Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a secure and traceable method. You must also take reasonable care of the goods.**

    Demo Rackets: Demo rackets are sent out by arrangement only. We send out a new racket which is protected on the HEAD and the HANDLE. The actual demo should only last 10-15 mins and we expect the racket to be returned in good condition. There will be £20 per racket demo fee deducted on return of demo rackets (by arrangement). Unstrung rackets taken on demo will attract a further non-refundable charge for the strings chosen. Demo rackets should be returned within 7 working days of receipt. In the event of the returned racket being found damaged, we reserve the right to deduct a suitable amount as the racket would have to be sold as an ex-demo.

    RETURNS ADDRESS

    AMT SPORTS LIMITED
    UNIT 1 AMERSHAM COMMERCIAL PARK,
    RAANS ROAD,
    AMERSHAM,
    BUCKINGHAMSHIRE,
    HP6 6FT

    CUSTOMER SERVICE NUMBERS

    For order tracking or stock availability or returns etc : 01494 373 004 available 9.30 am to 5.30 pm Mon to sat.

    RETURNS DOCUMENTATION

    You can print off a RETURNS FORM HERE (pdf). You must send this with your returned items. AMT Sports advises that you send your returned items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then AMT SPORTS will not accept responsibility if the parcel is lost or damaged.

    If you are returning an item using a printed returns label supplied by us, you must ensure that you take a proof of posting from the Post Office. In the event that the parcel goes missing and no proof of postage was taken the customer is liable for the cost.

    Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods.

    UNACCEPTABLE RETURNS

    If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.

    ANTI-FRAUD MEASURES

    We operate a strict security check procedure, to ensure your credit card details are being used by only you. This may occasionally delay the dispatch of your items for any of the following reasons.

    1. Your order is being delivered to an address other than that registered to your credit card.
    2. Your card details are not available for address verification from the Bank (usually cards registered overseas)
    3. Your card details have failed the address verification from the Bank.
    4. The security number on the reverse of the card has been entered incorrectly.
    5. The order is for delivery overseas.
    6. Higher value orders are more likely to be checked more thoroughly.

    In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email.

    You may then be asked to fax us confirmation of you details, change the delivery address, confirm by post your billing address or use different card details. We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us. Next Day orders will be sent on a Next Day service only when your details have been checked and confirmed

    The terms and conditions described here do not affect your statutory rights as a consumer.

  • Orders for delivery outside of Mainland United Kingdom will be contacted after placing your order and given a quote for delivery cost. No money is taken until dispatching your goods.

    The following terms apply to all orders for:

    • Tennis Ball Machines
    • Table Tennis Tables
    • Table Tennis Ball Machines / Robots
    • Table Football / Foosball Tables
    • Basketball Nets / Sets
    • Netball Nets / Sets

    Delivery for the above items are arranged directly with our suppliers, who use a 3rd party delivery company to delivery the tables.

    The following terms apply to all of the above items, unless different in the brand specific terms details further below.

    • We request, if possible, that you supply TWO contact telephone numbers and that one of them is a mobile number.
    • To cancel an order, please call our sales team on 01494 373 004. If your order has already been sent to the supplier and confirmed, we will need to await the safe return of the item before refunded, less a £40 collection and restocking fee.
    • The delivery company will advise you of the date they will aim to deliver your item. It is your responsibility to ensure someone will be in to grant access between 7am and 7pm on the given day.
    • Delivery to Schools and Offices can advise opening times which we will pass onto the delivery company so that they can arrange delivery within these times.
    • Any failed/refused (where no-one was available to sign for the item, the given address or contact details were incorrect) delivery attempts will encur a £60 charge per table. (Certain tables may be extra)
    • To re-deliver the item after a failed or refused delivery will cost £60 including vat.
    • Goods must be inspected within 24 hours of receipt and any damages or faults must be reported to us within these 24 hours.
    • Damaged or faulty goods will then be picked up and taken back to the supplier where they will be inspected. Once approved, they will be replaced/refunded.
    • Goods will be delivered using a large vehicle. Good access will be required to the delivery point and any failed delivery due to impossible or impaired access will be £60.

    Assembly terms:

    • Assembly will take approximately 60-90 minutes depending on table.
    • Delivery person will require a clear, well lit and covered (if bad weather) space to assemble the table.
    • If they deem it to be insufficent conditions they may refuse the assembly and you will incur a £60 charge.

    Spinfire Tennis Ball Machines:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery
    • Overnight delivery available for orders placed before 11am (by calling 01494 373 004 only)

    Lobster Tennis Ball Machines:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery

    Sports Tutor Tennis Ball Machines:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery

    Wilson Tennis Ball Machines:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery

    Butterfly Table Tennis Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked AM or PM slot the day before delivery
    • One man delivery for junior tables, Two-man for all others
    • Overnight delivery (£55) available for orders placed before 11am (by calling 01494 373 004 only)

    Cornilleau Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery
    • Assembly charge (£59.99 per table) is available to order with table

    Dunlop Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery

    Adidas Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Pre-Booked delivery slot the day before / day of delivery

    Stiga Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Assembly charge (£59.99 per table) is available to order with table

    Sponeta Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Assembly charge (£59.99 per table) is available to order with table

    Garlando Tables:

    UK Mainland Terms:

    • Standard Delivery (Free) – 7-10 Working Days
    • Assembly charge (£59.99 per table) is available to order with table
  • COMPLAINTS HANDLING

    We endeavour to respond to complaints within 5 working days. All complaints will be dealt with by a senior employee and will be dealt with fairly and confidentially.

    Any changes that need to be made to our procedures as a result will be carried out swiftly.

    E-MAIL FOR COMPLAINTS : [email protected]

    PRIVACY POLICY

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

    We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

    We will not forward your e-mail address to any other trader.

    “We do not send random marketing emails to personal email addresses (spam).” We will give you the chance to refuse any more marketing emails from us , the first time that you recieve one.

    We will be using your name and address primarily to send you a specialist racket sports brochure TWICE a year. From time to time , we may send out a 'special offers' notification.

    The type of information we will collect about you includes:
    your name
    address
    >phone number
    email address

    CREDIT/DEBIT CARD DETAILS

    We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

    If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

    We use cookies within the ordering process on the website only to allow the shopping basket to function. These cookies always expire within 24 hours and hold no personally identifiable information.