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PAYMENT FOR UK ORDERS
1.EITHER Buy securely 'on-line' with payment by credit or debit card. Our site uses the latest encryption technology, allowing you to use your cards with confidence.
We do not even see your details, we are just told whether the card is accepted or not.
2.OR Ring the mail order hotline with your order (01923 779922). We have been dealing with phone orders for over 20 years.
3.Or just VISIT our store at Northwood Hills and we will supply the goods at the same price as quoted on the site.
PLUS..you can get a 5% CLUB discount (excluding balls, shuttles and machines) in-store..just mention the website and ask for your 5%.
We can set up your club discount if has not already been set up.
2.We reserve the right to reject certain credit card payments , and may ask for money transfers or sterling drafts.
3.The quoted rates below only apply to weight of goods up to 2kg. We will inform you by e-mail if additional payment maybe required..
or you can check with us beforehand.
4. Current Exchange Rates used.....£1 = $1.60 and £1 = Euro 1.17
UK DELIVERY CHARGES:
STANDARD DELIVERY CHARGES:
FREE delivery on all orders over £50 (UK Mainland only - See **Exceptions). Charge of £5 for all orders under £50.
UK delivery will normally be within 2 to 4 working days from receipt of order.
**Exceptions 1: Northern Ireland ,Isle of Man, Isle of Scilly, Isle of Wight & Channel Islands, the delivery charge is £10 for parcels over 1kg and £5 for parcels under 1 kg (few items of clothing or socks). Delivery will normally be within 2 to 4 working days from receipt of order.
**Exceptions 2: Scottish Highlands and Islands the delivery charge is £7 for parcels over 1kg and £3 for parcels under 1 kg (few items of clothing or socks).
UK NEXT DAY DELIVERY:
£5 extra over Standard Delivery ie £10 for orders UNDER £50 and £5 for orders OVER £50.
Only available for UK mainland.
EXCLUDING Scottish Highlands & Islands,Northern Ireland ,Isle of Man, Isle of Scilly, Isle of Wight & Channel Islands,
Exceptions for UK next day delivery:
ALL NEXT DAY ORDERS MUST BE RECIEVED BEFORE 3pm FOR DELIVERY UP TO 7pm THE NEXT WORKING DAY.
Orders made on FRIDAY(even before 1pm) will be delivered on MONDAY. SATURDAY delivery can be arranged by phone only and may incur an additional charge.
NEXT DAY DELIVERY WILL not BE POSSIBLE FOR CUSTOM STRUNG RACKETS
Delivery will not be possible on Sundays or Bank Holidays (and orders placed on Bank holidays will be despatched on the following working day).
ALL DELIVERIES MUST BE SIGNED FOR
OVERSEAS DELIVERY CHARGES (excludes table tennis tables)(weight limit of 1 kg).
PAYMENT FOR OVERSEAS ORDERS
1.Please ensure that the delivery address is the same as the address for your credit card. We will not deliver to any other address!
4. Current Exchange Rates used.....£1 = $1.60 and £1 = Euro 1.17
The cheaper rates below apply to orders under 1 Kg only (small items). Where the order exceeds that weight, or for larger parcels, YOU MUST PICK THE CORRECT OPTION (for weight over 1 Kg). Otherwise we will have to e-mail you to confirm additional charges to your order where the weight exceeds your chosen option. If you are ordering
small items say 2 shirts, then this would be under 1 Kg....but for example,
All Rackets (tennis, badminton or squash are OVER 1 Kg (including the packaging).
ANY racket plus a sports bag would be over 1 Kg.
All shoes are over 1 Kg.
The quoted rates only apply to weight of goods up to 2kg. We will inform you by e-mail if additional payment maybe required..or you can check with us beforehand..
EU and non-EU countries BAND 1 Countries (BELGIUM, LUXEMBOURG, NETHERLANDS, DENMARK, FRANCE, GERMANY, MONACO)
(Standard Rate £7 over 1 Kg)
(Cheap Rate £3 under 1 Kg)
REPUBLIC OF IRELAND.....
(Standard Rate £7 over 1 Kg)
(Cheap Rate £3 under 1 Kg)
All OTHER European (EU) and non-EU BAND 2 countries ( Austria, Spain, Sweden, Gibralter, Norway, Switzerland, Czech Republic, Estonia, Finland,
Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia and Slovenia)
(Standard Rate £25 over 1 Kg)
(Cheap Rate £6 under 1 Kg)
USA and CANADA..........
(Standard Rate £25 over 1 Kg)
(Cheap Rate £6 under 1 Kg)
Far East & Japan, Australia & Rest of the World (incl SERBIA, BULGARIA, CYPRUS and TURKEY)..........
(Standard Rate £50 over 1 Kg)
(Cheap Rate £8 under 1 Kg)
PLEASE CHOOSE CORRECT OPTION ON CHECKOUT PAGE...
NB..For overseas orders , we MAY have to ask for payment by sterling bankers draft or money transfer.
We can ONLY deliver to the CREDIT CARD HOLDERS ADDRESS FOR THAT CARD.
Goods out of stock or partly available
We carry huge stocks , but if an item is out of stock we will contact you giving you an estimate for delivery time. We will give you the option to either accept partial delivery normally , or to cancel the order for a full refund. You can choose to either take a partial refund for the out of stock item OR accept late delivery.
It is your responsibility to ensure that the items are sent back using a safe and secure method. Refunds will be given within 30 days of cancellation. An exception to this policy is where training has been given for using stringing machines and these have been tried. We DO NOT accept responsibility for lost or damaged goods.
NB If all the goods are returned, and no postage was charged by us originally, we reserve the right to charge the customer for the original postage.
Acknowledgement of orders
We will acknowledge all orders by e-mail, or by post where an e-mail address is not available.
Damaged or incomplete goods recieved:
Incomplete orders or items missing from order on receipt of order OR goods damaged in transit... We MUST be notified within 3 working days of any discrepancy between goods recieved and any documentation. Any problems cannot be resolved after this period.
ALL DELIVERIES MUST BE SIGNED FOR
Notification of Despatch and non-reciept of goods
We will send a tracking number for all despatches. It is your duty to notify us (in writing or by email)
within 14 days of non-reciept of goods that we have despatched
RETURNS PROCEDURE
You can print off a RETURNS FORM HERE (PDF)
Returns & Refunds Policy / Cancellation Rights
If you are not happy with the products received , within 14 working days of
recieving the goods , simply return the items AS NEW & UNUSED to our Watford
address. It is your responsibility to ensure that the items are sent back
using a safe and secure method. You must also take reasonable care of the
goods. We will deem that you have not taken reasonable care of the goods if
you have used them to an extent beyond what would be reasonable if examining
the goods in a shop before purchase.
An exception to this policy is where training has been given for using
stringing machines and the machine has been used and tried in the meantime.
Also...If all goods are returned, and no postage was charged by us originally,
we reserve the right to charge the customer for the original postage.
Refunds (excluding postage) will be given within
30 days of cancellation.
We will only refund the postage back to you if WE have made a mistake,
e.g. sent out the incorrect size.
Returning Faulty Items: Please ensure that you inform us of any
damage to goods at the time of receiving them as soon as possible to avoid any
delays in receiving a replacement or refund. It is the customers responsibilty
to send faulty items back using a safe and secure method.
For large items we can arrange an uplift which we will charge at cost.
(tennisnuts.com accept no responsibilty for the postage back for faulty item.)
Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE
of any exchange items. It is your responsibility to ensure that the items are
sent back using a safe and secure method. You must also take reasonable care
of the goods.If you need replacement items, we will have to charge you
postage for these (even if the original order may have been postage free)
Returns Address:
AMT SPORTS LIMITED,
UNIT 4,
OLDS APPROACH,
TOLPITS LANE,
WATFORD,
HERTS,
WD18 9TD
CUSTOMER SERVICE NUMBERS :
For order tracking or stock availability or returns etc :0845 6027062 OR
01923-779922 available 9.30 am to 5.50 pm mon to sat.
Returns Documentation
You can print off a RETURNS FORM HERE (pdf). You
must send this with your returned items. AMT Sports advises that you send your
returned items back to us via some form of recorded delivery so that we have
to sign for it. This means that if your parcel is lost in the post you will
then be able to claim from the carrier for the goods that were lost. If you
return your parcel via a form of delivery that is not guaranteed then AMT
SPORTS will not accept responsibility if the parcel is lost or damaged.
Exchanges:Please state clearly the PRODUCT CODE, NAME, AND SIZE of
any exchange items. It is your responsibility to ensure that the items are
sent back using a safe and secure method. You must also take reasonable care
of the goods.
Unacceptable Returns
If you return an item to us outside of the terms of our returns policy and
your statutory rights do not apply we may not refund you. The item may be
returned to you at your expense and you will be notified of this and any other
charges. If you choose to send the item back to us again, or refuse to accept
delivery, this will be deemed as an irreversible instruction for us to dispose
of your goods without further notice. This will not constitute any admission
that we have failed to honour in full our obligations to you in full and will
not constitute any unlawful action against the goods.
ANTI-FRAUD MEASURES
We operate a strict security check procedure, to ensure your credit card details are being used by only you.
This may occasionally delay the dispatch of your items for any of the following reasons.
1.Your order is being delivered to an address other than that registered to your credit card.
2.Your card details are not available for address verification from the Bank (usually cards registered overseas)
3.Your card details have failed the address verification from the Bank.
4.The security number on the reverse of the card has been entered incorrectly.
5.The order is for delivery overseas.
6.Higher value orders are more likely to be checked more thoroughly.
In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email.
You may then be asked to fax us confirmation of you details, change the delivery address, confirm by post your billing address or use different card details.
We cannnot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us. Next Day orders will be sent on a Next Day service only when your details have been checked and confirmed
The terms and conditions described here do not affect your statutory rights as a consumer.
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