Customer Support & Service ; Complaints Procedure ; Cancellation Rights ; Privacy Policy

CUSTOMER SERVICE NUMBERS : For order tracking or stock availability or returns etc :01923 779922 OR 0845 6027062 available 9.30 am to 5.30 pm mon to sat.

Returns & Refunds Policy / Cancellation Rights
You can print off a RETURNS FORM HERE (PDF)

If you are not happy with the products received , within 7 working days of recieving the goods , simply return the items AS NEW & UNUSED to our Watford address. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods. We will deem that you have not taken reasonable care of the goods if you have used them to an extent beyond what would be reasonable if examining the goods in a shop before purchase.
An exception to this policy is where training has been given for using stringing machines and the machine has been used and tried in the meantime. Also...If all goods are returned, and no postage was charged by us originally, we reserve the right to charge the customer for the original postage.
Refunds (excluding postage) will be given within 30 days of cancellation. We will only refund the postage back to you if WE have made a mistake, e.g. sent out the incorrect size.
For purchases over the Xmas 2010 period, we will extend the return date to the 15/01/2010. If you are going away you need to inform us of any delay.
Returning Faulty Items: Please ensure that you inform us of any damage to goods at the time of receiving them as soon as possible to avoid any delays in receiving a replacement or refund. It is the customers responsibilty to send faulty items back using a safe and secure method.
For large items we can arrange an uplift which we will charge at cost. (tennisnuts.com accept no responsibilty for the postage back for faulty item.)
Exchanges: Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods. If you need replacement items, we will have to charge you postage for these (even if the original order may have been postage free)

Returns Address:
AMT SPORTS LIMITED,
UNIT 4,
OLDS APPROACH,
TOLPITS LANE,
WATFORD,
HERTS,
WD18 9TD
CUSTOMER SERVICE NUMBERS :
For order tracking or stock availability or returns etc :0845 6027062 OR 01923-779922 available 9.30 am to 5.50 pm mon to sat.

Returns Documentation
You can print off a RETURNS FORM HERE (pdf). You must send this with your returned items. AMT Sports advises that you send your returned items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post you will then be able to claim from the carrier for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then AMT SPORTS will not accept responsibility if the parcel is lost or damaged.
Exchanges:Please state clearly the PRODUCT CODE, NAME, AND SIZE of any exchange items. It is your responsibility to ensure that the items are sent back using a safe and secure method. You must also take reasonable care of the goods.

Unacceptable Returns
If you return an item to us outside of the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned to you at your expense and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full and will not constitute any unlawful action against the goods.
Acknowledgement of orders
We will acknowledge all orders by e-mail, or by post where an e-mail address is not available.
ALL DELIVERIES MUST BE SIGNED FOR

COMPLAINTS HANDLING
We endeavour to respond to complaints within 5 working days. All complaints will be dealt with by a senior employee and will be dealt with fairly and confidentially.
Any changes that need to be made to our procedures as a result will be carried out swiftly.
E-MAIL FOR COMPLAINTS : manish@tennisnuts.com

PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not forward your e-mail address to any other trader.
“We do not send random marketing emails to personal email addresses (spam).” We will give you the chance to refuse any more marketing emails from us , the first time that you recieve one.
We will be using your name and address primarily to send you a specialist racket sports brochure TWICE a year. From time to time , we may send out a 'special offers' notification.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use cookies within the ordering process on the website only to allow the shopping basket to function. These cookies always expire within 24 hours and hold no personally identifiable information.
SECURITY POLICY - Since inception the ishop system has processed over 150,000 items to over 35,000 unique customers. We take security seriously and our systems are monitored 24/7. We are an approved payment solution provider for Barclays Merchant Services, Nat West Streamline and The Bank of Scotland, and as such our security systems have been vetted.

Returning Faulty Items:
It is the customers responsibilty to send faulty items back using a safe and secure method.
For large items we can arrange an uplift which we will charge at cost.(tennisnuts.com accept no responsibilty for the postage back for faulty item.)
If you have any questions/comments about privacy, you should email us : manish@tennisnuts.com