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 Table Tennis & Games Tables Delivery Terms & Conditions |
Butterfly Tables terms and conditions.
FREE Standard Service: TWO man delivery service includes individual pre booking with AM or PM slot indication the day before delivery. Delivery is between 7 - 10 working days after placing your order.
For all junior tables, FREE standard service is ONE man delivery only and includes pre booking with AM or PM slot indication the day before delivery. Delivery is between 7 - 10 working days after placing your order.
24 Hour delivery can be arranged by phone only by phoning 01923-779922 for an extra charge of £25.
All the standard terms and conditions for tables set out below also apply.
Cornilleau Tables terms and conditions.
Delivery on these Table Tennis Tables is currently running at approx 5-7 Working days. Normal delivery is free to U.K. mainland addresses. The 24 hr service is not available on these tables.
Delivery: Your order will be processed and will be delivered by our warehousing and transport specialist, who are: FDA Limited, Unit D3, Manor Way Business Park, Manor Way, Swanscombe, Kent DA10 0PP.
Contact: Chris Richards - Tel: 01322 422340 - E Mail: crfda@btconnect.com
They will make contact with you shortly to arrange a mutually convenient delivery date. Neither tennisnuts.com nor our transporters give any guarantee on time or date of delivery, but will endeavour to arrange delivery at a convenient time with you. Delivery can be between 7am and 7pm, but if you contact FDA on the day prior to delivery, they will be able to tell you which part of the day your delivery is scheduled for, i.e. AM, MIDDAY or PM.
PLEASE NOTE: IF OUR CARRIER ARRIVES TO DELIVER YOUR TABLE(S) ON YOUR PRE-AGREED DELIVERY DAY AND THERE IS NOBODY AVAILABLE AT THE ADDRESS TO ACCEPT THE DELIVERY, OR WE HAVE BEEN GIVEN AN INCORRECT OR INACCESSIBLE ADDRESS, ANY SUBSEQUENT DELIVERY WILL BE RE-CHARGEABLE TO YOU AT £70 PER TABLE.
You can also choose to have the table assembled for an additional payment of £40 + Vat. For this, the table will be delivered, assembled, placed in situ and all the packaging removed at the same time. You need to ring 01923-779922 to arrange this extra service.
All the standard terms and conditions for tables set out below also apply.
Standard terms and conditions for ALL GAMES tables.
Delivery for these tables is arranged directly with our suppliers, who use a third party delivery company to deliver the tables. Should a table arrive late or damaged, we cannot accept responsibility for the failure of a third party. We will endeavor to resolve any problems as quickly as possible, however when we are dealing with a third party we are dependant on their response and co-operation.
If you wish to cancel an order, you must inform us by phone (01923-779922). If the order has already been sent out before your phone call, then we will await the safe return of the table, before we arrange a refund. This will incur a delivery charge of £70 for the delivery AND the return.(We will have had to pay for the initial delivery).
There will be charge of £70 for all MISSED or REFUSED deliveries.
If the courier attempts to deliver outside the pre-arranged time, then they should leave a calling card for you to re-schedule the delivery. In this case only there will be no additional delivery charge.
If a table is delivered and unwanted, it must be unopened and in its original packaging. We will arrange collection and refund you the cost of the table less the cost of delivery (this may vary), plus the cost of collection which is £70.00.
It is the customers duty to advise us of any possible delivery difficulties like restrited access. Good access to the point of delivery must be possible, as a large vehicle will be used. If access is not possible or is impaired, then the cancelled orders charge of £70 will apply.
DAMAGED GOODS - PLEASE INSPECT GOODS WITHIN 24 HOURS OF RECEIPT AND ADVISE US WITHIN THIS TIME IF GOODS ARE DAMAGED. UNFORTUNATLEY OUR CARRIERS CANNOT ACCEPT RESPONSIBILITY FOR DAMAGES REPORTED BEYOND THIS PERIOD OF TIME. WE DO NOT ACCEPT RESPONSIBILITY FOR DAMAGED GOODS IN TRANSIT BY A THIRD PARTY.
Inspect: In the presence of the driver, externally check the packaging, to ensure that the table is not damaged on arrival. Due to the fragile nature of our product, please ensure that you unwrap and check all the items as soon as possible after delivery to ensure the contents of the carton are in good order.
Damaged Goods on Arrival: You should notify the driver, and not accept delivery, but ask the delivery driver to reload on his vehicle and make the necessary reserve on the delivery note, stating why you are refusing delivery, indicating the damage sustained having first agreed it with the driver. You should also notify us verbally within 24hrs followed by written confirmation within 72hrs of the delivery.
Signing for Deliveries: You or your agent’s signature on the Carriers Delivery Sheet is your total acceptance of the delivery without reserve, and therefore, if accepted in good condition, neither the carrier nor tennisnuts.com can entertain any later claim for damage or loss. If in doubt, please inspect the contents of the cartons as recommended above and sign for the delivery as “UNEXAMINED AND CONTENTS NOT CHECKED AT THE TIME OF DELIVERY”
tennisnuts.com WILL NOT ACCEPT ANY CLAIM WHATSOEVER FOR EITHER DAMAGE OR MISSING PARTS, UNLESS YOU HAVE FOLLOWED THE ABOVE PROCEDURES AND NOTIFIED US VERBALLY NO LATER THAN 24 HRS AFTER DELIVERY WITH WRITTEN CONFIRMATION WITHIN 72 HRS.
A table damaged after use may be returned for inspection by the manufacturer. This can only be done by prior arrangement with us (01923-779922). This may incur a delivery charge.
Assembly/Use/Safety: Before assembling or using your table, please read carefully all the safety notices and the assembly instructions provided with the table and also ensure that they are brought to the attention of all other table users. Before using the table, you must check all the locks, moving parts, nuts and adjustments. We recommend that where tables are needed to be in constant use, some essential spares and accessories be ordered from us in advance.
After Sales: All our tables are supplied with detailed assembly instructions and a comprehensive spare parts list. Please keep these safe for future reference so that you can quote the appropriate part number when ordering any spares. Spares order line number is: - 01923-779922
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Mail Order Hotline: 0845 602 7062 (But it's quicker, easier and safer to order online!)
Customer Services 0845 602 7062
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